Returns & Exchanges
We hope you absolutely love every single product we send you.
But sometimes life happens and plans change, we get it.
We accept returns and exchanges on items that are not personalized, not custom made, and not on clearance within 30 days after you received the package.
TO RETURN/EXCHANGE your order: all items must be in new condition and original packaging. The customer is responsible for the return shipping costs and any shipping costs for the items that were sent in exchange.
Maps without engravings (blank) are considered custom orders, therefore they cannot be exchanged or returned. Only maps with full engravings (prime) are eligible for return.
We do NOT accept returns or exchanges on personalized, custom made or clearance items.
REPLACEMENTS: If we made a wrong personalization on your order, we'll happily send you a replacement of the personalized item. We do not replace items that were incorrectly engraved because we got a wrong picture/misspelled text from you.
We do not accept cancellations if 12 hours have passed since the order was placed. Our products are handmade, so it is impossible to cancel an order after our team has started making it.
Refund in case of the force majeure circumstances.
Please, notice! We refund the products’ costs, but the shipping costs will be charged from the price of the product in case if:
— the customer wasn't available during the delivery process
— the customer provided not valid phone number and/or email address
— If the item was utilized by the post for the same reason, we're not responsible for the costs.
If the customer refuses the package without any reason, the package will be utilized and we're not responsible for the costs.
TAX: There is no national sales tax in the US and therefore no standard rate. Sales or use tax rates equals 7.25 percent at the state level. In addition to the state rate, local governments in 35 states impose an additional sales or use tax ranging from 1 to 5 percent.